Collection: Lsheepskin FAQ
Shipping Options Available
At Lsheepskin, we prioritize fast and reliable shipping for all U.S. orders. We offer a flat rate of $5.99 per order, ensuring that you can receive your items without hidden fees. Currently, we are unable to deliver to U.S. military bases, and we sincerely apologize for any inconvenience this may cause.
How Long Will It Take to Receive My Package?
Your package will typically arrive within 4 to 17 business days, depending on the product you’ve ordered. This includes our processing time of 1-5 business days for production and packaging. Please note that delivery times may be extended during peak seasons or holidays, so we encourage you to allow for possible delays.
Do You Offer International Shipping?
Yes, we’re happy to offer international shipping! Lsheepskin proudly serves customers not only in the United States but also around the world. Please check our shipping options at checkout to determine your specific rates and delivery timeframes.
What Forms of Payment Do You Accept?
We offer secure payment options via PayPal and Stripe. When you reach the checkout, you will be directed to a secure payment page where you can complete your purchase either by logging into your PayPal account or entering your credit/debit card information via Stripe.
Is Online Purchasing Secure?
Yes, your safety and privacy are our top priorities. We use industry-standard security measures to protect your personal and payment information. We will never rent, sell, or share your data with third parties. For further details, please review our Privacy Policy.
Can I Modify My Order?
Once an order is placed and confirmed, it cannot be changed. Please review all order details, including product choices, sizes, designs, and shipping information, before finalizing your purchase. Unfortunately, we cannot accommodate modifications after the order has been processed.
Can I Cancel My Order?
Yes, you can cancel your order within 6 hours of placement. After this window, cancellations may not be possible if the order has already entered processing or shipping. Please note that canceled orders will incur a 10% cancellation fee to cover processing and transaction costs. To request a cancellation, please reach out to us at Support@Lsheepskin.com
Can I Request a Return or Refund?
We accept returns and exchanges within 30 days of delivery, provided that items are in their original, unused condition. Customers will be responsible for the return shipping costs, except if the return is due to our error (e.g., wrong product, defect, or damage during shipping).
What Is the Time Frame for Returns?
You can return items within 30 days of receiving your order. After 30 days, returns will no longer be accepted, and we will not be able to issue a refund. Please review our Returns & Refunds Policy for full details.
What Should I Do If I Haven’t Received My Order?
If your tracking status indicates that your order has been delivered, but you haven't received it, please double-check around your property and ask any neighbors if they have received it on your behalf. If you still cannot find it, contact the carrier listed in your tracking email for assistance. If the issue remains unresolved, please contact us at Support@Lsheepskin.com, and we will help you find a solution.